Q: My local golf course has recently been updated and/or renovated. Can you update the GPS course map?
A: Visit our Mapping issues will need to be addressed by our GPS software partner, iGolf. Fill out the Mapping Request form found here and email it to courseupdate@l1inc.com.
igolf.com/technical-support
iGolf – Bushnell Golf
1-858-880-0267
Q: My GPS is frozen and none of the buttons work. What should I do?
A: To reset a Bushnell Golf GPS Watch, press and hold all four corner buttons for approximately 7 seconds, or until the screen powers off. Release the buttons, and the watch will reboot. To reset a Bushnell Golf hand-held GPS device, such as the Phantom or Hybrid, press and hold the down button and then press the power button once. The screen will power off and you can release both buttons.
Q: I am not located in the United States. How to I register my device?
A: Please contact international@bushnell.com to find out how to best register your device outside of the U.S.
Q: My GPS keeps shutting off every 15 minutes, how do I disable the auto-off function?
A: Navigate to the settings screen by pressing the “MENU” button. Then use the up or down button to find & then select “SETTINGS.” Go to “AUTO OFF” and press select to confirm. Use the up or down button to highlight and select OFF then press the select button to confirm setting. If the Auto-Off function is enabled, your device will automatically power down after 30 minutes without any button presses.
Q: Why does my GPS device not hold a battery charge like it used to? Can it be replaced?
A: Under the vast majority of circumstances, the batteries used in our GPS devices will provide yeras of trouble-free use and will not need to be replaced. Although, all rechargeable, lithium ion batteries have degradation, so over time the battery will wear down like you have noted in your email. The batteries in our GPS products are not replaceable.
If you have additional questions, please contact Customer Service at 1-800-423-3537. They are available M-F from 8am to 5pm CST.
Q: How do I change the unit of measure on my rangefinder?
A: Make sure you allow the rangefinder to power off (when you look through the viewfinder, the LCD screen is off) to start.
To select between yards and meters (starting with unit powered off), press and hold the POWER/FIRE button. After 7 seconds, the display will begin to cycle through the options: Yards or Meters. When the units you want to use are displayed, release the POWER/FIRE button to select it.
If you are changing from yards to meters, a change in unit of measure will be indicated by the illumination of the M for meter indicator while the Y for Yard indicator is turned off. If you are changing from meters to yards, the opposite will occur.The TOUR V4 will return to the last unit of measure setting used each time the unit is turned on.
If you are still experiencing issues, please call 1-800-423-3537 and speak with a Customer Service Specialist. They are available M-F from 8am to 5pm CST.
Q: I can't get my GPS to power on. How do I turn my GPS device on and off?
A: It is possible that the battery is extremely depleted. This can happen if this is the first time it is being used in several months or maybe had been sitting on a store shelf for a few months. Plug the GPS into a power source to charge and press the power button on the watch (lower right button). The screen should come up and the unit will resume normal operation.
Q: How do I update my GPS device with the most recent software and course maps?
A: Compatible Devices: (Neo+ Watch, NeoX Watch, NeoXS Watch)
Compatible Computer Operating Systems: Windows PC or Mac (with Standard USB type-A port)*no adaptors!*
Not Compatible With: Chromebook, iPad, or Tablet-Like Devices
Visit www.bushnell.igolf.com to register your device. If you have already registered, you will need to log into your account. If an updated is necessary, you will be prompted once you’ve logged on to download.
For individual course updates, simply search the course and you will be given the option to update the course on it’s information page. The website will walk you through these updates step-by-step.
If you run into any issues during the process, please contact our GPS software partner, iGolf, using the information below.
igolf.com/technical-support
phone: 1-858-880-0267
email: support@l1inc.com
Q: Why are there dark spots in my Laser Rangefinder's viewfinder?
A: Inherent in the manufacturing process are small black spots that appear in the optical system.These are a natural characteristic of the LCD and cannot be fully eliminated in the manufacturing process. They do not affect the distancing performance of the unit.
Q: I would like to trade-in my old Bushnell device for an upgrade.
A: Please visit http://www.bushnellgolftradein.com/ to learn more about the trade-in bonus you can earn towards a purchase of a new Bushnell Golf Laser Rangefinder or GPS Device.
A: There are two main things that cause the watch not to charge:Because the charging contacts on the watch are against your skin when it is worn, the contacts can get dirty and simply need to be cleaned. This can be done by spraying ammonia based glass cleaner (such as Windex) on to the contacts and then scrubbing with a nylon brush (such as a toothbrush.) Wipe the contacts with a paper towel and the watch should charge.The watch can’t charge while it shows the battery meter, so it needs to be showing its main watch face before it is hooked up to charge. Simply press the ‘Menu’ button repeatedly until the time and date show on the watch, and then reconnect the charging cable.
Q: Do you offer discounts on purchases for High School or College Golf Teams?
A: Please contact customersupport@bushnell.com for more information on Coach & Team discounts.
Q: How do I change my watch or handheld GPS for Daylight Savings Time?
A:
Watches: Excel, iON 2, Neo iON, Neo XS, Neo X
Press Menu (lower left button), Settings, Time, Daylight, DST on +1 or DST off -1, Select +1 or -1
Watch: Neo +
Press Menu Settings, TimeDate, DST On or Off, Select On or Off
Neo Ghost, Phantom
Press Menu, Settings, Time/Date, Daylight Savings, DST on +1 or DST off -1, Select +1 or -1
A: Hazard abbreviations are defined as the following:
1. LFB- Left Fairway Bunker
2. MFB- Middle Fairway Bunker
3. RFB- Right Fairway Bunker
4. LFW- Left Fairway Water Layup
5. LFWC- Left Fairway Water Carry
6. MFW- Middle Fairway Water Layup
7. MFWC- Middle Fairway Water Carry
8. RFW- Right Fairway Water Layup
9. RFWC- Right Fairway Water Carry
10. FGB- Front Green Bunker
11. RGB- Right Green Bunker
12. LGB- Left Green Bunker
13. BGB- Back Green Bunker
14. RGW- Right Green Water
15. FGWC- Front Green Water Carry
16. FGW- Front Green Water Layup
17. LGW- Left Green Water
18. BGW- Back Green Water
19. CRK- Creek Layup
20. CRKC- Creek Carry
21. EOF- End of Fairway
A: There is a 'Forgot Password' link in the bottom right of the website www.bushnell.igolf.comOr contact our GPS software partner, iGolf, using the information below to reset your password.
website: igolf.com/technical-support
phone: 1-858-880-0267
email: support@l1inc.com
A: Login to your Bushnell.iGolf.com account and go to your profile page. Click on the EDIT button to update your account information.
Q: My GPS device is displaying '999' or 'No Local Courses Found', what does that mean?
A: There are a few reasons a GPS device will display 999. - If the unit is not connect to the GPS satellites- If you are 1000 yards or more from the golf course you have chosen- Your device may need a hard reset. Press & hold all 4 corner buttons at the same time for 7 seconds and then release. The screen will go blank and the reboot process will begin. Doing a hard reset will re-calibrate the internal GPS chip and may allow it to bring up courses again.
Q: Why does the website say my serial number is invalid?
A: There are several reasons that a serial number may not be recognize

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